Q & A’s

Frequently asked Questions

Firstly, we wish to express the principle that you our customer are always right and you shall be treated in royalty standards and if you are not happy with anything, our services, products, attitude of our staff, let us know and we will deal with the situation to your full satisfaction because you can never be wrong. This policy statement supersedes any other policy of service. For this is the foundation of all our service policies.

BLUHCOMMS (Blue Hornet Commercial Services) is a commercial wing of Avatareign (PTY) Ltd, offering services of privilege.

Most definitely, we are establishing a nationwide operation.

Of course. If the error was on our part, we will deliver the correct item timely at no extra charge.

We have a variety of payment options ranging from online credit facility, pay to cell, eft, direct deposit and event a Cash On Delivery option. If you have not opted for other payment options yet feel you need the cash On Delivery Option, no need to pay a deposit of you prefer a Cash On delivery option, you will pay the whole amount upon delivery.

We have a variety of payment options ranging from online credit facility, pay to cell, eft, direct deposit and event a Cash On Delivery option. If you have not opted for other payment options yet feel you need the cash On Delivery Option, no need to pay a deposit of you prefer a Cash On delivery option, you will pay the whole amount upon delivery.

We have a variety of payment options ranging from online credit facility, pay to cell, eft, direct deposit and event a Cash On Delivery option. If you have not opted for other payment options yet feel you need the cash On Delivery Option, no need to pay a deposit of you prefer a Cash On delivery option, you will pay the whole amount upon delivery.

For drinks, an hour at average. For groceries, 24 hours.

You will get a full refund including a refund of the service fees or get a replacement at no extra cost to you, which-ever option that will suite you as the customer at that event.

We maintain a constant communication with you at all times in the course of your delivery. In the vent you have to leave, alert us with who to trust the products and that they can verify it is your order. If this all fails, we will attempt to locate you at a later stage and deliver your products still for free if we can manage to locate you within three hours after the delivery time, depending on the nature of the products. Failure to this, the items will be returned and a full refund of the products excluding the service fees will be made to you.

The packages differ. We aim to beat any offer on the mainstream market. We are also very innovative in our services and we will certainly outshine every offer there is.

We are a brand new Financial Services Provider with very experienced personnel and management in our fold.

The packages differ. We aim to beat any offer Most definitely. We are based countrywide and have Business Relationship managers, drivers, stockists, workforce, catering service providers and agents across the area codes of our country. on the mainstream market. We are also very innovative in our services and we will certainly outshine every offer there is.

For all loads within the allowed load limit of the desired vehicle, you will get the same price. If a load by either size or weight outweighs the vehicle limit, it will be catered for a second vehicle as a separate order or be allocated in a bigger vehicle within its prescribed rates.

We will replace it or refund it, depending on what will be your preference as a customer upon that event.

We will compensate for the damage or loss at the market value of the item(s).

Our standard delivery is one hour for drinks and snacks and 24 hours for groceries. If you prefer much faster and it is possible to do so without incurring costs, we will do it for free. If it is not possible, you have the option to expedite the order as an express delivery for a nominal amount of charge.

Not at all. All we require is the order number, confirmation that is the correct order, delivered and signature.

If the driver gets lost, after having exhausted all technology at our disposal, the office will communicate with you so we can link you with the driver to direct them if you are so willing. If you are not, we will pursue to locate you with all reasonable means. If this fails, the order will be cancelled and all refunds will be made to you.

It is vital to note that firstly, we will never at any point, give your contact details to any driver except for the purposes of the service and they are neither to store nor transfer such anyhow. If the driver by whatever means contacts you for any other matter or rocks up at your place whatsoever without the course of delivery, we will institute disciplinary measures including the possibility of laying criminal charges against such a driver.

You open an account with us. Very few and easy steps online. Minimum investment is R5000. It can be done as a lump sum or instalments but we will only start trading on it once it reaches a minimum of R5000.

We are underwritten by credible institutions and registered with the Financial Services Board.

No ways. We are a mainstream entity and no customer of ours will carry out any function except to enjoy our services. We even trade on your behalf and absorb all the risks. Your investment is safe.

We are underwritten by credible institutions and registered with the Financial Services Board.

No ways. We are a mainstream entity and no customer of ours will carry out any function except to enjoy our services. We even trade on your behalf and absorb all the risks. Your investment is safe.

Definitely. You can view and withdraw your earnings, profits or investment at any stage. Log in on our web or app and simply do as you please because as a customer, you are always right.

Certainly. There is a portfolio on the website or app you can view at your pleasure.

Yes they are. All of them. Including emovers.

Yes we do and parts of this FAQ refer to it.

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